Location: Melbourne
Job Type: Remote & On-site
Job Description
Releaf Clinics is seeking a dynamic Franchise Account Manager to oversee and manage relationships with our franchise partners, driving operational excellence and business growth across our national clinic network. The ideal candidate will have a strong background in medical operations, with experience in healthcare or pharmacy management. This role requires an individual who is both strategic and hands-on, capable of supporting franchisees in optimising their clinics and enhancing patient care.
Key Responsibilities
- Serve as the primary point of contact for Releaf franchise partners, providing support and guidance to ensure operational success.
- Manage day-to-day franchise operations, ensuring compliance with company standards and regulatory requirements.
- Develop and implement strategies to improve franchise performance and drive profitability.
- Collaborate with franchisees on optimising clinic operations, patient care, and product offerings.
- Lead training and onboarding programs for new franchisees and their staff.
- AnalySe franchise performance metrics and provide actionable insights to enhance efficiency and growth.
- Assist franchisees in addressing challenges, resolving issues, and implementing best practices.
- Maintain strong relationships with franchisees to foster a positive partnership and long-term success.
Qualifications & Skills
- Minimum 5 years experience in an operational medical executive role, with a strong preference for candidates with a pharmacy background.
- Proven track record in managing franchise or multi-site healthcare operations.
- Strong understanding of medical operations, including patient care and compliance standards.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work independently and manage multiple franchises across various locations.
- Experience in the medicinal cannabis or pharmaceutical industry is a plus.
- Australian Citizen / Australian Permanent Resident / Temporary Resident
What We Offer:
- OTE $150k per annum, including performance-based incentives.
- Opportunity to work with a leading company in the medicinal cannabis space.
- A dynamic and growing national network with opportunities for career advancement.
- Flexible working arrangements, including remote work options.