- Melbourne – Prahran, South Melbourne, Mornington & Bentleigh
The Practice Manager at Releaf Clinic is responsible for overseeing the efficient operation of the clinic, with a particular focus on financial performance, staff management and optimising doctor rostering to maximise billable hours and revenue. This role involves ensuring the clinic meets its operational goals while maintaining the highest standards of patient care and regulatory compliance.
Key Responsibilities
Clinic Operations and Financial Management:
- Oversee the day-to-day operations of the clinic, ensuring smooth patient flow, effective appointment scheduling, and delivery of services.
- Manage the clinic’s financial performance by setting and monitoring budgets, controlling expenses, and ensuring profitability.
- Implement strategies to increase billable doctor hours and overall clinic revenue, including optimising the utilisation of clinic resources and services.
- Ensure accurate and timely billing processes, including management of Medicare and private health insurance claims.
Staff and Doctor Management:
- Recruit, train, and manage all clinic staff, including administrative personnel and healthcare providers, ensuring a high level of performance and professionalism.
- Develop and manage doctor rostering to maximise availability and billable hours, ensuring the clinic operates at full capacity.
- Conduct regular staff performance evaluations and foster a culture of continuous improvement through ongoing professional development.
- Ensure the clinic has adequate staffing levels to meet patient demand while managing labour costs effectively.
Patient Relations and Service Delivery:
- Enhance patient satisfaction by ensuring a welcoming and efficient clinic environment, promptly addressing any patient concerns or feedback.
- Oversee patient communication, including appointment reminders and follow-ups, while ensuring all patient records are handled in accordance with privacy regulations.
- Implement patient education initiatives aligned with TGA guidelines to support informed decision-making regarding medicinal cannabis treatments.
Qualifications
- Minimum of 2 years of experience in a healthcare management role, preferably in a clinic setting.
- Strong financial management skills, including budgeting, financial reporting, and revenue optimisation.
- Experience in managing staff and doctor rostering to maximise efficiency and profitability.
- In-depth knowledge of Australian healthcare regulations, including TGA guidelines on medicinal cannabis.
- Excellent communication and interpersonal skills, with a patient-centred approach to service delivery.
- Australian Citizen / Australian Permanent Resident / Temporary Resident
Desirable:
- Experience working in or managing a clinic specialising in alternative or medicinal cannabis treatments.
- Familiarity with the Australian healthcare system, including Medicare and private health insurance processes.
What We Offer:
- Competitive salary.
- Opportunity for growth within a rapidly expanding business.
- A dynamic work environment with a supportive team culture.
Work Environment:
This role is based in a clinical environment with regular patient interaction.